Refund policy

Returns, Replacements & Order Issues

We stand behind every WYUGEN mousepad. If something goes wrong with your order, here's what to do.

Damaged or Defective Item?

 If your order arrives damaged or defective, reach out to us within 7 days of delivery and we'll make it right. To process your request, we'll need: an unboxing video of the package being opened, photos of the damaged product, and a photo of the original packaging. Once approved, your replacement will be dispatched within 2–3 days. Delivery timelines depend on your location and courier availability.

We strongly recommend filming your unbox — without video proof, we may not be able to verify the damage and process your request.

Wrong Size Orders?

If you ordered the wrong size or wish to return a product that has no defects, we're unable to offer an exchange or return. Please double-check our size guide before placing your order.

Order Lost in Transit?

If your order is confirmed lost by the courier, we'll issue a full refund. If delivery isn't attempted within 15 days (Air) or 20 days (Surface), contact us and we'll reship or refund — your choice.

Color Variations

Our desk mats are digitally printed using premium, certified inks. Colors may appear slightly different from what you see on screen. This is normal and not considered a defect.

Unboxing Tip

Please open your package carefully — avoid scissors or sharp objects near the product. Damage caused during unboxing won't be eligible for replacement unless an unboxing video is provided.

Package Damaged on Arrival?

Note any visible damage in the courier's delivery remarks before accepting the package. This helps us file a claim on your behalf.

Size Tolerance

A measurement variance of ±0.5 inches is standard in production and is not eligible for returns or refunds. For significant size concerns, contact us with photos and measurements.